Umby Club FAQ

What is the Umby Club? 

First, we have to tell you who Umby is! Umby is the Metal Umbrella mascot, you might have seen him around our site and in our events - Umby represents fun collaboration, and that’s what The Umby Club is all about. We want to reward you for supporting us from the beginning. You’re not just a customer, you’re part of the squad! Your feedback, ideas, and support help us to create a better brand with you in mind, so the Umby Club wants to reward you! Earning points is easy (there’s a ton of ways to earn them, seriously) and you can redeem them for discounts, free products, etc!

How do I sign up?

It’s easy! Follow the link here, fill out the basic info, and you’re all set! 

Is this free?

YES! It’s free to sign up - no fees … ever!

How do I earn points?

You begin earning points as soon as you sign up. From sign up, leaving reviews of products, following our social pages, sharing our posts, and of course shopping with us!

How do I redeem my points?

When you’re signed in to your account, click on the Redeem Points button and apply the code generated for you to use on your next purchase. You will also receive an email with this auto-generated code! You don't have to use the code right away, but it can be used one time only. 

Do my points expire?


I’ve already purchased products in the past, can I get points for those?

Yes! We love that you have supported us from the beginning and we think you should DEFINITELY be rewarded! Sign up for your account and contact us at letting us know. We are grandfathering in previous purchases up to March 31st, 2022, so please make sure you sign up and contact us by that date!

When I use points for a reward, do I start over at 0 points?

Yes - you can choose to use points at any time, but once they are used, your points are reduced by the amount you use. For example, you have 200 points and can redeem them for free domestic shipping OR you can choose to wait until you reach the next reward (350 points for 15% off).

How often can I earn points for social interactions?

For following us and sharing our posts, you can redeem these 1 time. 

How long does it take points to post to my account?

Points earned post to your account almost immediately. If you don’t see this update automatically on your page, please refresh. You will also receive an email when you have earned points.

Can I combine my rewards with other offers/discount codes/promotions?

Discount codes and promotions cannot be combined. Customers can apply 1 discount code/promotion per purchase.

I returned something that I used a reward toward, can I get that reward back?

You will be refunded for the dollar amount spent, but the reward will not be put back on your account. 


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